LoanFinLease

Privacy Policy

LoanFinLease values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you access our website, mobile platform or use any of our services.

Information We Collect

We may collect personal, financial, technical and transactional information when you register, submit a loan application, communicate with us or use our website. This information helps us provide secure, efficient and personalized lending services.

Personal Information

Personal information may include your name, mobile number, email address, date of birth, gender, residential address, PAN, Aadhaar (where legally permitted), occupation and other information required for loan processing and customer support.

Financial Information

During the loan application process, we may collect financial information including salary details, employment information, bank account details, repayment history and other financial information necessary to evaluate your loan eligibility.

Identity Verification

To comply with applicable laws and internal policies, we may verify your identity using PAN verification, Aadhaar authentication (where permitted), Video KYC, Electronic Signature and other approved verification methods before processing your application.

Device & Technical Information

We may automatically collect information such as IP address, browser type, operating system, device identifiers, cookies, location information (where permitted) and website usage analytics to improve website performance, security and user experience.

How We Use Your Information

We use the information collected to process loan applications, verify your identity, assess eligibility, provide customer support, communicate important updates, comply with legal obligations and continuously improve our products and services.

Credit Bureau Verification

With your consent and where permitted by law, we may obtain credit reports and related information from authorized Credit Information Companies (CICs) to evaluate creditworthiness, verify information and support responsible lending decisions.

Sharing of Information

Your information may be shared only when necessary with lending partners, verification agencies, payment service providers, technology vendors or regulatory authorities for loan processing, compliance and service delivery, in accordance with applicable laws.

Lending Partners

Where applicable, your application and supporting information may be shared with authorized lending partners for eligibility assessment, underwriting, loan servicing and related operational purposes in accordance with contractual and regulatory requirements.

Third-Party Service Providers

We may engage trusted third-party service providers for technology infrastructure, payment processing, customer support, KYC verification, analytics, communications and other essential business operations. Such providers are expected to maintain appropriate confidentiality and security standards.

Data Security

We implement reasonable administrative, technical and physical security measures to help protect your personal information from unauthorized access, disclosure, alteration or destruction. While we strive to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes and enforce our agreements. Information may be securely deleted when it is no longer required.

Cookies & Tracking Technologies

Our website may use cookies, web beacons and similar technologies to remember user preferences, improve website functionality, analyze visitor behavior and enhance your browsing experience. You may manage cookie preferences through your browser settings, although disabling cookies may affect certain website features.

Marketing & Communication Preferences

With your consent, we may send service updates, promotional offers, product information and other communications through email, SMS, phone calls or other electronic channels. You may opt out of receiving promotional communications at any time, subject to applicable legal and operational requirements.

Your Privacy Rights

Subject to applicable law, you may request access to your personal information, seek correction of inaccurate details, request deletion where legally permissible or withdraw certain consents. Such requests will be handled in accordance with applicable legal, contractual and regulatory obligations.

Children's Privacy

Our website and lending services are intended only for individuals who are legally eligible to enter into binding contracts under applicable laws. We do not knowingly collect personal information from minors. If such information is identified, reasonable steps will be taken to remove it from our records.

Third-Party Websites

Our website may contain links to third-party websites or services for customer convenience. LoanFinLease is not responsible for the privacy practices, security measures or content of such third-party websites. Users are encouraged to review the respective privacy policies before sharing any personal information.

International Data Transfers

Where permitted by applicable law, your information may be processed or stored using secure technology infrastructure located in different jurisdictions. Appropriate safeguards will be implemented to help protect your personal information during such processing or transfer activities.

Changes to this Privacy Policy

LoanFinLease reserves the right to update, modify or revise this Privacy Policy at any time to reflect operational, regulatory or legal changes. The latest version will always be published on this website with the updated effective date. Continued use of our services constitutes acceptance of the revised Privacy Policy.

Contact Us & Grievance Officer

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Customer Support Team or Grievance Officer using the contact details provided on our website. We will make reasonable efforts to respond within applicable timelines.

Important Privacy Notice

Protecting your personal information is one of our highest priorities. We encourage all users to read this Privacy Policy carefully before sharing any information. By using our website, you acknowledge that you understand how your information is collected, processed, stored and protected. We recommend checking this page periodically for updates, as this Privacy Policy may be revised to reflect legal, regulatory or operational changes.